FAQ ,
Commission Terms
FAQs
Reliquary Minis accepts commissions ranging from individual characters and heroes to units, armies, large models, display pieces and bespoke projects. If you have something specific in mind, get in touch and we can discuss what is possible.
1
What can I commission?
Complete the commission enquiry form with details of your project, including the model or models, your preferred colour scheme or references, and any specific requirements. We will review your project and provide a quotation and estimated timeframe.
How do I request a commission?
2
Turnaround times vary depending on the size and complexity of the project and our current commission schedule. An estimated timeframe will be provided with your quotation.
3
4
How long does a commission take?
Do I need to provide the miniature?
You may provide your own model, or Reliquary Minis can source models where appropriate. Model sourcing, assembly, preparation and other additional services can be discussed as part of your quotation.
Commission
Terms
01. GENERAL
These Terms & Conditions apply to all miniature painting commissions undertaken by Reliquary Minis ("we", "us", "our") for the client ("you", "your").
By accepting a quotation, paying an invoice or otherwise confirming a commission, you acknowledge that you have read and agreed to these terms.
Each commission is individually quoted and may be subject to additional terms agreed between Reliquary Minis and the client in writing.
02. COMMISSION ENQUIRIES & QUOTATIONS
All commissions begin with an enquiry.
To provide an accurate quotation, you may be asked to provide:
photographs or links to the models
the quantity and type of models
your preferred colour scheme / customisation
reference images or artwork
your desired level of finish
basing requirements
any relevant deadline
Quotes are based on the information provided at the time of enquiry.
If the scope of a project changes after a quotation has been accepted, including changes to the number of models, requested finish, assembly requirements or basing, the quotation may need to be revised.
A quotation is valid for 7 Days unless otherwise stated.
03. ACCEPTING A COMMISSION
A commission is considered confirmed once:
the quotation has been accepted;
the required payment has been received; or
any required models or materials have been received or purchased by Reliquary Minis for the commission.
The estimated completion timeframe will be communicated at the time the commission is confirmed.
Where no specific completion date has been agreed, commissions will ordinarily be completed within 12 weeks of the commission being received in hand by Reliquary Minis, having regard to the nature and complexity of the project. This timeframe may be extended where reasonably necessary due to unforeseen or extenuating circumstances, delays outside Reliquary Minis' reasonable control, or significant issues with the model or materials, including damage, defects, deterioration, assembly issues or other conditions requiring extensive repair, preparation, investigation or additional work.
Any additional models, painting requirements, alterations, services or other work requested by the customer after the commission has been confirmed will constitute an addition to the original scope of the commission and will automatically extend the original estimated completion timeframe as reasonably necessary to accommodate the additional work.
04. PAYMENT
The total commission price will be provided in your quotation.
Unless otherwise agreed, full payment is required before work commences.
05. CLIENT-SUPPLIED MINIATURES
Where the client supplies the miniature, the client remains the owner of the model throughout the commission.
The client is responsible for ensuring that any supplied models, components and accessories are correctly identified and that all required components have been provided.
Reliquary Minis will take reasonable care when handling client-supplied models.
However, miniatures are inherently delicate objects and may contain thin, fragile or previously damaged components.
Existing damage, weakened components, poorly assembled parts or manufacturing defects may become apparent during preparation or painting and may incur additional fees.
Where possible, the client will be contacted before significant repairs or alterations are undertaken.
06. ASSEMBLY & PREPARATION
Unless specifically included in the quotation, conversion work, significant gap filling, pinning, stripping existing paint and significant repairs are not included in the standard painting service.
Any additional preparation work will be discussed with the client where it materially affects the scope or cost of the commission.
07. PAINTING & CREATIVE INTERPRETATION
Miniature painting is a handmade artistic service.
While Reliquary Minis will work from agreed references, colour schemes and specifications, minor variations between reference images, digital colours and the finished physical miniature may occur.
The client acknowledges that hand-painted work may contain variations in brushwork, texture and finish.
Where a specific reference or colour scheme has been agreed, Reliquary Minis will make reasonable efforts to reproduce the agreed appearance within their style.
08. CHANGES & REVISIONS
Once painting has commenced, substantial changes to an approved colour scheme or specification may incur additional charges and may affect the estimated completion date.
Minor adjustments that are reasonably required to bring the work into accordance with the agreed commission specification will not incur an additional charge.
09. COMPLETION & APPROVAL
Upon completion, photographs of the finished commission will be provided to the client for review.
The client should notify Reliquary Minis of any concerns within 24 hours.
Any concern relating to the agreed specification will be reviewed and, where appropriate, reasonable corrective work will be undertaken.
10. SHIPPING
Shipping costs are separate unless specifically included in the quotation.
Completed commissions will be packaged using appropriate protective materials.
Once a commission has been handed to the nominated shipping carrier, delivery is subject to the carrier's services and conditions.
International: International clients are responsible for any applicable customs duties, import taxes, brokerage fees or other charges imposed by the destination country.
The client is responsible for providing accurate delivery information.
11. SHIPPING OF CLIENT MODELS TO RELIQUARY MINIS
For commissions where the client sends models to Reliquary Minis:
The client is responsible for safely packaging and shipping models to Reliquary Minis. We strongly recommend appropriate protective packaging and insured, trackable shipping.
If a model arrives damaged, Reliquary Minis will document the condition and contact the client before undertaking any substantial repairs.
12. CANCELLATIONS
A commission may be cancelled by either party before receipt of payment or models.
Once payment has been received, the commission is considered confirmed and the agreement between the client and Reliquary Minis is established. By making payment, the client confirms their acceptance of the commission quotation and these Terms & Conditions.
Change-of-mind cancellations are not accepted once payment has been received. This includes, but is not limited to, deciding that the commission is no longer wanted, deciding not to proceed with the project, or changing the client’s preferences after the commission has been confirmed.
Where Reliquary Minis has purchased materials specifically for the commission, received the client’s model, or commenced any preparation, assembly, conversion, basing, priming, painting or other work, cancellation and refund requests will not be accepted, particularly where the request is based on a change of mind.
Any request for cancellation or refund will be considered at the sole discretion of Reliquary Minis and will take into account work completed, materials purchased, time incurred and other reasonable costs associated with the commission.
13. ABANDONED / UNCOLLECTED MODELS
Completed commissions must be collected or shipping arrangements finalised within 7 days of notification of completion.
If a client does not respond to reasonable attempts to contact them, Reliquary Minis may charge reasonable storage costs after 7 days.
14. PHOTOGRAPHY & PORTFOLIO USE
PHOTOGRAPHY
Reliquary Minis may photograph commissions for portfolio, website, social media, advertising and promotional purposes.
Where a client requests that their commission remain private, this can be discussed at the time of booking.
15. INTELLECTUAL PROPERTY
The client retains ownership of their physical miniature/figure.
Reliquary Minis retains copyright in photographs and original artistic work created by Reliquary Minis.
Commissioning a painted miniature does not automatically transfer copyright in the underlying miniature, character, artwork or intellectual property owned by third parties.
The client is responsible for ensuring that any models, artwork, designs or other materials supplied to Reliquary Minis may lawfully be used for the requested commission.
16. LIABILITY
Reliquary Minis will take reasonable care of client property while it is in our possession.
To the extent permitted by law, Reliquary Minis is not responsible for pre-existing damage, hidden defects, inherent fragility, structural weakness, or deterioration arising from the construction or condition of a model that could not reasonably have been identified beforehand.
Once a completed commission has been dispatched, Reliquary Minis is not responsible for loss, theft, damage, breakage or deterioration occurring during transit where the loss or damage is caused by the actions or handling of the postal or courier service, third-party carrier, customs authority or other party outside the reasonable control of Reliquary Minis.
Reliquary Minis will package completed commissions with reasonable care and appropriate protective materials. However, miniature models can contain delicate, fragile or protruding components that may be susceptible to damage during transportation, even when appropriately packaged.
Where a client arranges or provides the shipping method, courier or carrier, responsibility for loss or damage occurring during that transit rests with the client, to the extent permitted by law.
Where Reliquary Minis arranges shipping, we will take reasonable care in selecting and preparing the shipping method. Any claim relating to loss or damage in transit may be subject to the terms, conditions and liability limits of the relevant carrier.
Nothing in these Terms & Conditions excludes, restricts or modifies any right or remedy that cannot lawfully be excluded, restricted or modified under applicable law.